Red Bear Technology supports its clients with automation and system management for modern desktop estates and data centres.

TECHNOLOGY SCOPE

SCCM
SCOM
SCVMM & Hyper V
SCDPM
Orchestrator

BUSINESS IMPACT

Managed Private Cloud
Automation as a Service
DR and Backup as a Service
Monitoring as a Service
DevOps as a Servce

Transformation with System Center

CLIENT ISSUE

We have virtualisation but no mature management or automation to realise any benefits from it.

Solution: Hyper-V and SCVMM

We can quickly and consistently provision environments and solutions into our private cloud or Azure.

CLIENT ISSUE

Backups are slow, frequently fail and require a lot of system admin effort.

Solution: DPM and Azure SRM

We tell Red Bear what to backup and how long to keep it for. When we need to recover servers, documents or data we tell them what to recover from when and it happens quickly.

CLIENT ISSUE

We have little or no DR Capability. We don’t know how long it will take to restore key services. We have not tested failover or failback.

SOLUTION: Azure SRM and SCVMM

If our servers or network fail, they are brought back on line in Azure or at our Recovery Site in less than 30 mins. Recovery is tested twice a month with no disruption to production.

CLIENT ISSUE

We have several monitoring tools looking at different technologies. We get a lot of false positive alerts. Maintaining monitoring takes too much time to be worthwhile.

Solution: SCOM and VSTS

We have a single pane of glass that shows the health and availability. Our Developers get the telemetry in intel they need to fix quickly. We get the right alerts that make sense.

CLIENT ISSUE

We have no set process or automation for provisioning Users, Shares, Sites, Services, Licences, Devices or Servers. Its all very time consuming and difficult to manage.

Solution: Orchestrator

We have a consistent process in place for most of our provisioning activities. The process is automated with a self service portal that end users can work with.

CLIENT ISSUE

We don’t have anyone looking at our monitoring tools console.

Solution: Red Bear Operations Bridge

Red Bear Technologies Operations Bridge let us know when something needs our attention and they give us guidance on what to do.

CLIENT ISSUE

We have a lot of systems management tools, but we lack the skills and time to configure and maintain them.

Solution: Red Bear Engineers

Red Bear Technology takes care of configuring and tuning our management tools. We regularly meet with them to agree on how the tool will be enhanced and tuned.

Red Bear Technology Product Service Portfolio

UK Service Desk on

+44 (0)203 290 4683

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