When our clients choose Dynamics 365 CRM, they also get scalability, performance, security, and tight integration with other Microsoft cloud technologies that come with Azure.

With over 20 years of experience working with and developing client databases, Red bear Technology is available to consult clients building a client database from scratch. Red Bear Technology also gets involved in existing database migration to Dynamics 365 CRM.

TECHNOLOGY SCOPE

Customer Services
Sales

BUSINESS IMPACT

Back Office Transformation
Front Office Transformation
Digital Transformation

Transformation with Dynamics 365 CRM

CLIENT ISSUE

We need help understanding what Dynamics 365 is and how we should be using it to improve efficiency and productivity.

Solution: Red Bear Sure Start for Dynamics 365

We were shown how Dynamics 365 works, identified the modules and licences we need. We now have a vision for digital transformation. We understand the scope and cost of a Dynamics 365 solution.

CLIENT ISSUE

We need a design and implementation of core Dynamics 365 functionality for a fixed price in a predictable timescale.

Solution: Red Bear Fast Start for Azure

We had  Minimum Viable Product implementation of Dynamics 365 up and working inside of 60 days. Additional functionality and customisations are being added during.

CLIENT ISSUE

We want to automate as much of our standard requests from customers. They don’t what to be waiting on the phone for us to help them with the simple stuff.

SOLUTION: D365 Customer Service & Portals

80% of B2C and B2B interactions happen through self service portal and branded mobile apps. Our contact centre now just deals with the complex and critical stuff.

CLIENT ISSUE

We want to understand our customers and market place better.

Solution: D365 Customer Insights

Our CRM system gets insights from LinkedIn, Social Media and even responses to our emails, so we are much better informed about what our customers are looking for an thinking about.

CLIENT ISSUE

We need a single view of customers and opportunities, and the ability to accurately forecast sales.

Solution: D365 Sales

We have an accurate sales pipeline that’s joined up with financial forecasting and service delivery so we can anticipate when we will close, when we need resource and when we will get revenues.

CLIENT ISSUE

Our business processes need to keep evolving, so we continue to become more efficient and deal with new opportunities and regulatory requirements.

SOLUTION: Red Bear Total Transformation for Dynamics 365

Red Bear Technology Business Analysts have a great relationship with our business units. They regularly show them new ways to be more efficient and help us exploit technology to get more done and get home on time.

CLIENT ISSUE

We know that Microsoft will be constantly updating and adding to Office 365. How do we make sure our workforce have the latest features and know how to use them for optimum performance and efficiently.

Solution: Microsoft Gold Partner Support

We stay up-to-date with the latest technology by having the support from Red Bear Technology as a Microsoft Gold Partner with over 20 years of building and developing client databases.

CLIENT ISSUE

We need to know that Dynamics 365 is being looked after for us and if it breaks someone is there to fix it quickly.

Solution: Red Bear Total Care for Dynamics 365

Red Bear Technology takes care of configuring and tuning our Dynamics 365 solution. We regularly meet with them to agree on how the tool will be enhanced and tuned.

Red Bear Technology Product Service Portfolio

UK Service Desk on

+44 (0)203 290 4683

Contact office via email

Fill in the form on our